Buyer Beware I ordered a high range treadmill from the website www.sportsandleisureuk.com on the morning of Thursday 22 February 2018 as it explicitly states on the website that it is “Next Day Delivery”, knowing that I would be home all Friday, Saturday and Sunday. I received an order acknowledgement email and a link to their courier, Tuffnells within a few hours. I waited in all Friday, to no avail, and despite regularly checking the courier website for updates and ringing for clarity, No delivery was made. The tracking system left a lot to be desired. I should have sensed a problem then…. It actually arrived on Monday, with no notice to arrange for assistance. Patently, it is a heavy item, but the courier arrived with absolutely no means of getting the delivery off his van - no tailgate lift, no trolley, no colleague, possibly expecting us to handle I into the property – well, if they bothered to communicate with us or had some foresight this could have been done. The driver was unnecessarily shouting across a large drive in a rude and aggressive manner at my Wife, who was patiently waiting in purely in hope to accept the delivery and was willing to help, bar taking the treadmill off the transport herself ! So we never even got sight of the item, and having then contacted the Sales Office on several occasions to get the item delivered satisfactorily, and ultimately cancelling the order due to their inability to fulfil the delivery as advertised, have been informed that it has cost me £66 due to THEIR failings. THEY couldn’t deliver, yet they state that we refused delivery – they couldn’t even get it to our front door ! I have CCTV footage from camera’s to underpin this. Customer Service, flexibility, commonsense and empathy patently do not exist in this “organisation”. I won’t be doing business with these people ever again. I have also complained to the Courier directly, but with again with no satisfactory response.