I booked an appointment for two new tyres and wheel appointment and arrived on time at 1pm. The two front tyres took nearly an hour to fit. The wheel alignment could not be done at the branch as the ramp not available, being occupied by a stripped vehicle awaiting a part. I was told to go to another branch at 3pm for the alignment. I asked if the branch manager could call and confirm availability at the alternative branch for 3pm. This was not done. I called ahead myself at around 230pm to check that that the wheel alignment could be carried out at 3pm as promised. Arrived at the alternative branch at 3pm to be told that their ramp was in use and that they thought that I had wanted wheel balancing not alignment! The ramp would be free in 20 minutes if I wanted to wait. I lost patience at this point and left. I called the original branch but could not get through and so finally my partner called the head office number and insisted on and got a refund for the wheel alignment that was not undertaken. Checking the tyre pressures that afternoon, prior to leaving for a half term break the next day, I discovered that the new front tyres had been put on incorrectly i.e. counter rotation. On return from our holiday I took the car to an alternative tyre fitting centre and had the front wheels swapped over so that the tyres no rotate in the correct direction. All in all a miserable, time consuming experience.