I recently had a contact lens check and eye test. I was told there was very little change and that a slight change to my right lens may help my reading but may affect my distance. Your the expert so I said I was prepared to give the new lenses a try. One week passed and a text came to collect my lenses, when I arrived in store, they were my old prescription, hey ho human error. Apologies and ordered my new trial lenses, whilst in store I collected my3/12 next supply and was assured that if I was happy with the trial lenses these could be exchanged. A further week followed and a text arrived to say the lenses were ready for collection, I sent my son who was asked to pay £40.00. He said I paid by the scheme.?? So, today off I go AGAIN to collect these trial lenses, I tried to explain my previous problem, sit down says the assistant and I will go and get them for you. After what seems like eternity she comes back with two full boxes, she then asks if I have used more lenses than I pay for by direct debit. I explain these are a trial and explain my last fruitless visit, off she goes to ask the contact lens specialist and while she is away I look at the invoice that she has left on the table. And... it’s my old prescription AGAIN. The assistant returns and tries to back track on the flannel she had given me before about how these new lenses were so different. They are my SAME prescription. To top it all she then tried to give me five pairs of the lenses. WHY?? I’ve got 90 pairs of the old prescription. Finally, I was offered my trial lenses be posted to me direct and assured they would be sent ASAP, little comfort I told her as these I wanted to try before my upcoming holiday. I was informed that I would be able to try a couple of days, does this really help, because I won’t be in this country to make that choice either way. I am completely dissatisfied with the service and considering I spend £500.00 approx per annum with yourselves expect a better service.