Home visit to my 84 year old mentally ill brother. Was told to expect them on Friday between 3pm and 5pm. They had my mobile number as a contact. My husband and I planned to arrive at his house at 2.45 as he gets anxious if we are not there. They arrived at 2.06. Did not tell him their names on arrival and did not call me to ask if early visit was OK or advise me so that as his carer I could be there. I only live 5 minutes away. Maybe they thought it would spoil their early finish on a Friday. I have watched the visit on his ring camera, which we have installed as he has falls. They asked him questions such as “is he diabetic” to which, although he is, he answered no. He has trouble hearing and understanding. Very disrespectful staff who went into his kitchen without asking permission and were opening all his cupboards looking for his tablets. Coerced him into using his finger to initial their phones. He had no idea what for. Funnily enough they managed to phone me when they wanted payment. If you have any elderly folk that you care for, STAY AWAY FROM SPECSAVERS HOME VISITS. I wish I had not paid and I would give minus stars review if possible