25 minutes ago Ordered 100 sparklers for my kids to give to their friends for bonfire night, I placed the order 11am 2 days before bonfire night to alIow plenty of time and paid £10 for overnight delivery with their order before 3pm for next day delivery option. The sparklers did not turn up I was not notified at all regarding delays I called twice but got fobbed off with we cant access the details both times. I emailed and eventually got a response the day after bonfire night saying the overnight delivery I paid extra for is not guaranteed and it says so in their terms and conditions. I asked for my delivery costs to be refunded as it was the not the courier at fault but sparklers.co.uk but this was of course denied. My advice is avoid this company at all costs they have no customer care whatsoever and simply do not care in the slightest.