I had the pleasure of working with Luci. The dedication she put in on our case is what ultimately got us a mortgage offer! We came up against a few hurdles but Luci was very reassuring and sorted these quickly. Communication was excellent, she kept us updated throughout which is very important to us being first time buyers! Luci has a calming & friendly manner which took the stress out of the process. At every stage she was always very responsive on answering my many questions! Nothing was too much trouble. We couldn’t be happier with the outcome and whole experience. I highly recommend Luci.