Products great. Search on website not at all reliable. It produced Bella 09s when I searched for Bella FL which resulted in my receiving the wrong length trousers and in addition to the annoyance and frustration had the expense of returning. I had telephoned your staff to enquire about what the difference is between the leg detail of Bella and Marie and was told the main difference is that Bella has back pockets. When my Bellas arrived they were much shorter and with cuffs. Your staff said it was my own fault that I didn't work out that 09 meant shorter length when I'd been told that the lengths were identical! In addition, the fundamentally annoying thing about your service is that customers have to pay for return postage. Hardly anywhere does this these days, but you continue to. That's very bad customer service in my book. Quite the opposite of "caring" for customer experience. Don't forget, it is very difficult to be sure of colours from a screen so we need to know we can "try" different colours without having to pay for returning the colours that aren't right. So, all in all and after all the issues with this episode I've been seriously put off using you again. The only purchase of Robell I'll make in future is if I find what I want in a local store. Not sure how likely that is.