I purchased a pair of sling-back heels in May; they are my fourth pair of Sole Bliss shoes. I tried them on and they seemed fine, so I took them on a cruise, only to find that they were excruciatingly painful on the first night that I wore them; they pinched my toes and caused blisters. When I contacted "customer service", I was told that I could not return them because I had worn them for one evening on carpeted floors and I was scolded for not trying them on properly! In conclusion, painful shoes and poor customer service mean that I will not be shopping with you again.