I use the word normal because getting instructions that are inaccurate and unintelligible to the ordinary computerphobe is the norm. Referring to the sheet 'How to install Windows 7' language such as 'enter the BIOS (normally F2) and change the boot sequence from within' meant nothing to me. I was not asked about language, time and currency format, or keyboard. There was no request for a user name or an offer to set a password. However I did get there eventually and although I had to enter the product key a second time it is now up and running and activated. My advice to you is to employ an ordinary mortal who can write these instructions in such a way that the average man in the street, who is not particularly computer literate, can follow them. On a positive note your product is good value for money compared with other suppliers.