Since I bought my sofa I've had to contact customer service twice, both times it was because the fabric allowance was stingy and the seam split and both times I had to send the covers back for colour matching before the replacement cover and the second time the repaired cover. It looks super when you have visitors and you don't have a full set of covers...twice! Yesterday I washed the seat covers and left them to dry overnight, as I put the first cover back on the seat cushion I noticed the synthetic stuffing was coming out although the seam didn't seem split but as I turned the cushion over there was split in the fabric with fibres coming out. Unbelievable! This weekend I will be writing to SofaSofa with my my third complaint! The second time I had to complain about the seam splitting the woman who spoke to on the phone told me I had no need to worry the staff who make the covers are experts. I wish I'd been quicker off the mark because I got the Impression that no experts had been involved with my order. I have bought three sofas in the past from Divani and SofaSofa, my daughter has bought five and they've all been excellent it now seems the workmanship is rushed and very poor and quality control non-existant. But I think after I raise my third complaint tomorrow my next move will be to contact Trading Standards because the situation is farcical, I've paid the full price for a substandard product.