It all started very well. Good prices, easy ordering. After that, all downhill. On Tuesday Aug, 6th, I contacted Soak.com asking for any information with regards to my delivery. Your representative told me that my order is to be delivered Friday Aug, 9th. Great. On Thursday Aug, 8th I receive an e-mail from yourselves asking me to write a review with reference to my overall experience with Soak.com. Having as yet not received my order, I contacted Soak.com once more on the 8th, to ask for my confirmation on the order delivery date. Again I was told Friday 9th, and that the delivery company shall contact me by text sometime before delivery time. Friday 9th arrives, by now I have removed the toilet/cistern and the basin at the job address and I am waiting for delivery sometime that day. At 9-56am I receive a text from yourselves telling me that my order is only now being processed and I shall receive an e-mail soon as the order is to be dispatched. I immediately contact the same number as from where I had been told twice of my confirmation delivery date was Friday 9th, today. The very pleasant lady I spoke to, kept me on hold for approximately 8 minutes, while she searched for an acceptable explanation as to what went wrong with my order. She confirmed that my delivery is for Monday 12th, and not today, 9th. Just how angry am I now.? I am now put in a very uncomfortable position with my customer, having to explain the situation which was at no fault of my own. Instead of the job being finished this weekend I now have to return Tuesday 13th, my earliest date, to complete the job. In the meantime I have to reinstall the toilet/cistern for the customers use for the next 3 days. Also as my order consisted of a bath waste/overflow, I had to go out and buy the same fitting at my own expense, £ 18, to enable the customer to be able to use their existing bath. Thank you for all that. Needless to say I shall think twice before making any further orders with Soak.com, unless you can find it within yourselves to somehow soften the blow you have put upon me. P.S. Please do not come back to me saying that no work should be carried out until orders are have been checked for any damages. This very embarrassing position your company have put me in is all down to Soak.com, being unable to deliver on a date that had been confirmed to me TWICE. Thank you for all that.