I had high hopes for my experience with this company but having been feed incorrect information on multiple occasions I began to loose faith in customer services. Firstly my order was confirmed with incorrect sure name, told it had been corrected but it wasn't. I was advised three times by three different customer service reps that my order would arrive thru 27th, it did not arrive. I had to call the courier ( really not my place)to discover that the items were still in Birmingham and would never have been with me on 27th June. This was due to the Soak team being unable to read their system dates correctly I believe. All that aside, when the order did arrive (with incorrect surname) despite having been advised that 2 sets of taps which were listed as out being of stock but having been assured via an online chat ( I have a copy) that they were in quality check and would arrive with the rest of my order and on a separate occasion being assure via phone that all items on my order were dispatched...........guess what they did not arrive! Finally after being told twice that returns were free ( Not what I read on your website but good news) I get an email to say this is not the case. Soak customer service need to stop misinforming customers, whether it is a lack of training or just telling people what they want to hear. In the end I lost faith in what I was being told and I was right to. Very disappointing all round.