You mean unhappy!! 1st del date i was given a time slot 10:25-12:25. I then got a txt saying delayed. They never showed allday. wasted days pay for me! I booked another slot sat.22/12 (a day i should of been finishing my xmas shopping) slot:10:06-12:06....No delivery allday again!!I tried phone, text or chat line...No response. I spoke to Kia then Carris at 16:15 who promised shed find out and get back to me.....NO CALL. My plumber was booked in for Sunday to install items. Had to cancel him!! 24/12 spoke to James, I felt had little sympathy with this issue. I was given an apology when I requested it. James spoke to DX, they had no idea where my goods were, Soak had no idea where my goods were?? Offered to deliver the goods that no one knows where they are!! on Friday 28th. Really, I am expected to take another day off work and wait for goods that probably wont turn up??? I declined and ask for refund. Still shown no sympathy, almost sounded relieved I would be off the phone!! I would not use Soak again or any company that uses DX as the courier service. I expressed my feelings on this service to Soak customer services via email. No apology, no explanation just " we have issued a refund" Shocking customer service!!!! Just hoping they get that refund right and i EVEN RECEIVE IT.