We were very pleased with the service overall, Alison really listened to our requirements and delivered a fantastic package. Resort was just right for our varied needs from very nervous to totally competent, the hotel was fantastic (although need to clean the rooms earlier than 16:30 every day!), the equipment was great and the ski instructors restored our faith in the ESF. We have just come back from what is our favourite ski holiday to date, we loved it and I will definitely recommend Snowfinders to anyone who asks. One piece of advice I would like to offer though from an admin point of view is when you email all the various documents and invoices, it would be helpful if they were named in a relevant way, e.g. "hotel", "ski school/equipment", etc. I thought I had printed all the relevant documentation off but had forgotten to print the hotel voucher then found it difficult to find among the "document", "begg inv" labels, etc. (Once found, the hotel insisted on a hard copy even though they could see it on my email). Thank you, we had a great time and no doubt will be contacting Alison in the future ????