I wanted a specific ‘Strong’ colour phone-cover to locate my brand new phone in my often crowded handbag. I viewed my phone cover options online, found the colour I wanted and thought I had ordered the correct cover and colour. There was no colour choice option when I placed my order, and I therefore expected that the colour viewed was the colour I would receive. The very expedient delivery came quicker than expected, but to my surprise not the colour I wanted, or an explanation why. I called to ask for a swap, but was told my red colour choice was not in stock. After a discussion with Snakehive staff I decided to keep the cover I received, but now feel really annoyed that I did not return it, as I really dislike the drab colour I have ended up with. At nearly £30 I could have had a better choice from a local shop. My previous Snakehive cover was fine, I still have it. My gripe is that on ordering I was not asked to confirm my colour choice, and not informed that the colour I looked at and expected delivery of was not available. This may well be my last Snakehive order, unless the ordering system improves. The delivery was quicker than expected, but my order NOT what I expected. I have given the review an acceptable marking, as the staff member was very polite and did call back with my query. I still wish I had returned the cover and it will sadly be a ongoing irritation..... K.A.