We bought a built in coffee machine which was installed February 2018, First call out was October 2018 which after many call outs was replaced FOC in Dec 2019 because they couldn’t fix it, it failed again in sept 2020 , May 2021, sept 2021 and in October 2021 they replaced it again FOC because they couldn’t fix it, They upgraded the model as it had been such a hassle to CMS4303X June 2023 it went down again , they initially refused to honour the warranty of a brand new machine the relented with a 1 off service call, 3 service calls later they condemned the machine with an offer of discount on a new one ! We are not a coffee shop they don’t get massive amount of use, they are just not fit for purpose. We had similar troubles with Smeg oven, Fridge and microwave, we have had over 24 call-outs to fix their products.