I bought two phones from smart cellular on 26/11/2019 and paid a total of €852. There were issues with both phones and I called and emailed repeatedly but got no reply. As soon as I posted a review online I received a call within hours. Both phones were returned to smart cellular and after many emails back and forth I was told they were being replaced with pristine phones. There was no further issue with the Iphone 8 , however the iphone x shut down mid use repeatedly. I contacted customer service and sent the phone back again asking for it to be fixed or replaced. I am still waiting to receive an iphone x that is in perfect working order. There have been 30 emails between me and customer complaints, at least 20 phonecalls to various different people, emails to the returns department and to the sales department. I have returned the phone 3 times at this stage , only to be sent back the same phone with the same issues. I have paid €50 already in postage. Smart cellular have pressurised me to remove my honest review even though 4 months later I still do not have the phone that I paid €463 for on 26/11/2019. "Whilst our Returns dept are evaluating your return, it is essential that you please consider removing your content today left on our social media platform? " I have spoken to the complaints department today who have implied that I am lying about the issues with the phone as they cannot see anything wrong with it. I cannot believe how badly they have dealt with my complaint. I simply asked for the phone to be replaced or refunded and 4 months later they still have not done this. They have now sent the same phone back to me again without consulting me. This experience has been a nightmare from start to finish. I cannot believe how bad the customer service is. They