We purchased a phone for Christmas present..on the 8th January we notified the company the battery wasn't holding its charge...they then emailed an incorrect postage label(royal mail for irish return)...so we had to pay a courier to return it.They recieved the phone on the 23rd January..I left it until they had it 11(working days)...then the nightmare began..your phone is in repairs...in repairs...I phoned 10 times in 4 days...I was told 3 times they would return my call when they sourced the issue...on the Wednesday I was actually told the repairs department had no phone line(imagine a mobile phone company had no phone line)...,last Friday I was informed a new(different) phone was on it's way...I asked for tracking number...so today..5 days(working days)I phoned again and would you believe royal mail had returned it to smart cellular(as if..more like it was never sent)...so my daughter still has no phone...I received an email to say an upgrade was on it's way...do I believe it....NO...SO PLEASE BUY YOUR PHONES ELSEWHERE AND SAVE YOURSELVES A LOT OF TIME AND TROUBLE...I've never met such incompetence in my life...we only asked for a battery replacement...any phone shop can do it in an hour....