The worst experience of customer support ever in my life! They didn't send neither the free adaptor (for the earphones) for the iPhone nor the order receipt. I emailed them too many times during December and January and I did not receive any response. I sent them also a lot of messages and comments on Facebook and again nothing. In addition, after my comments on their Facebook page, they decided just to BLOCK ME in order to stop saying the truth about my order and their behaviour!!! Moreover, I called them on the phone to ask about the items that they did't send. They assured me that they would send them but again they didn't! Finally, I sent some messages to their website's chat and again they didn't bother to answer to me! So after 2 months I decided to write a review here. After my review was seen by them, and the 1 star that I gave in Trustpilot, they decided to answer to me at 17/01/2020 (Note that my initial order was in the last week of November 2019!!! ). They finally sent the receipt and recommended to send a pair of wireless ear pods instead of the adapter. So I said that's fine. But, again that was THE BIGGEST LIE EVER! Actually I received the invoice that is useless because it does NOT contain the device IMEI number. But, the lie was about ear pods. After the previous e-mail, I received another one on 21/01/2020 saying that the request for the wireless ear pods had been submitted and are scheduled for dispatch today(on 21/01/2020) At 23/01/2020 I chased them again to find out about the ear pods, as I didn't receive them yet. And the lady responded that all of a sudden they are OUT OF STOCK!!! One week later and they are STILL out of stock... After more and more emails being sent chasing them and LOTS of frustartion, nothing has been done!!! NO adapter, NO ear pods, NO refund. AVOID Update: Finally after a lot of months I received the eapods (BUT not the original) and the adapter. BUT I never received the compensation that they promised. So, after all this story I strongly recommend NOT TO TRUST THEM!