My first impressions weren’t great when I didn’t receive communication or the item for almost two weeks. It seemed they had sold me something they didn’t yet have - took my money yet couldn’t fulfil the purchase. The phone was my daughter’s main 16th birthday gift so we had a deadline to meet. However when I reached out and made this clear to customer services I was impressed by them offering me an upgrade in an available different colour. This was suitable to us and they sent it within 24hours. The phone itself was perfect - in exceptional condition and well packaged. We were enormously relieved.