I placed an order on line which was my first order. Needed the equipment as had had a last minute request for a job. Waited the following day for the delivery only to find that it had been sent to my billing address and not my delivery address. No one was there so it was taken back to the depot and could not get it until the next day. Rang the contact line and the guy on the end sighed and just said 'They do these silly things sometimes.........sorry.' It didn't feel particularly sincere. The equipment however is excellent but the customer care on this occasion left a little to be desired.