They were out of stock on one of the items I ordered (250ml menzerna compound) . I had a phone call asking if I would pay £14 more and get the larger bottle instead. I didn't want to pay any more so they sent me a different 250ml compound. Although I am happy with the products I received, I'm not overly impressed with Slims. I thought it was cheeky of them to ask me to pay more, as it wasn't my fault they didn't have the stock to fulfill my order. Something as simple as a cheap air freshener included in my order as a little apology would have gone a long way. I'm not sure I will purchase from them again.