First time purchaser: Everything ordered came through OK but one of the spray pump bottles did not work properly and was leaking all over the place and I was unable to stop it!! I returned the pump and thought that at this point I would be refunded but I was told it was working fine and they returned it to me. On its return it did work perfectly so I assume it was just swapped. Another item I ordered: A manual spray bottle (came without the bottle) - you have to look closely at what you are buying as the picture on the website was of a the bottle and the hand spray (that twists on to the bottle) - what good is that to me??? All in all, and even with a bit of communication with their sales dept, I will be looking elsewhere for my detailing products. I don't have the time to waste to scrutinise their description to make sure the pictures show the correct product and if I return something I don't expect a quibble - just my money back - no questions asked. This would have saved me from looking elsewhere as there are so many other companies selling the same product.