The entire process from online purchase to despatch was without fault and prompt. It was let down entirely by useless the APC delivery company - as of writing this review I have yet to receive the Wooly Mammoth Drying Towel! APC claimed to make a delivery on the 03/11/2021 at 15:38 - they did not as I was working from home when I received the notification. CCTV shows no delivery driver making such an attempt. I booked a redelivery for the following day and they didn't turn up - there is no email notification either. Now I'm left in a limbo of not having to be able to rebook for re-delivery as there is no link for rebooking. There is no response from APC customer service either. Hopeless situation!