I'm a disabled pensioner who originally phoned for help and guidance; your assistant was quite unhelpful, didn't know what I was talking about and simply referred me to your web site to select what I wanted from a picture. Waited 3 weeks for two (quite expensive) blinds to arrive and they wouldn't fit the interior contours of the window frames. Called for help and was asked to send photo after photo with measurements, all of which carried on for a week. I repeatedly asked to speak with a manager or the "boss" and all was denied. Finally I gave up and called a local window fitter/carpenter who made physical changes to the wooden frames to enable fitment of the blinds. That cost me an additional £200. Would I ever use your firm again - NO. Would I ever recommend your firm to others - NO. Very disappointed and extremely frustrated with the whole scenario.