My blind arrived with the wrong length side bars, though they did have a label indicating the correct Velux code. Having notified your staff of the problem the support staff service was very good and after some investigation they agreed replacement side-bars were needed. I was told they would be despatched within 2 days however after some time beyond that target no sign of the despatchment was visible to me and I recontacted the support staff. The replacement was subsequently dispatched soon after and arrived promptly. We are well pleased with the blind now it is installed. Have to say the support staff were very good and the problems were probably to be found elsewhere in your organisation. Only able to give three stars and it was nearly a two. Sure you could do better if the problem areas are found and corrected.