Sky does not deserve 1 star but no option for 0! They are con artists. Sky box stopped recording, everything in planner lost and no catch up available, couldn't be fixed remotely so options were £65 for an engineer call out or pay to upgrade to Sky Q. I explained that I'm already paying enough for a service I'm now not receiving but apparently you are not paying for planner, ability to record or catch up, you are paying just for the TV channels!!! Enter into a contract with them at your peril and don't be fooled by their pricing either, it will go up periodically and you are unable to do anything about it as there's no option of terminating the contract early. Customer service is appalling when you do need to speak to someone, their advisors are rude and conflicting. Once my contract has ended, Sky will not be having another penny out of me :-)