If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training. Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised. Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.