On my last order i was not given the option of selecting a free product, which you had emailed me about. I contacted customer service to be told there was nothing they could do about it. I suggested they could still send free product but was advised i would have had to select it at the point of my order. I advised you that i was not given the option of selecting (Ihave received free product offers previously as i have been a customer for many years) and there must have been a problem with the system. Still would not send free gift. Not sure why this was impossible to do. Very disappointed in the lack customer service.