“Still charging the dodgy booking fee.
No delivery fee? Its an e ticket...more disingenuousness.
Dont offer paypal. Why? All reputable companies do...it gives customer extra cover and means they dont need to find card to make purchase.”
Posted 1 year ago
Thank you for taking the time to leave your review, I have requested a few more details from yourself so I will be able to locate your order.
We don't use PayPal as a payment method as the funds for each order are paid directly to each independent event promoter and unfortunately this platform does not offer us the ability to refund individual transaction should your event be cancelled/postponed.
It is our endeavour to make purchasing your tickets without PayPal just as simple and secure as possible which is why we will only ask for the minimum amount of information required by the event organisers to process your ticket order.
It might also be worth knowing that we do offer Apple Pay and Android Pay which is safe (and easy) to use when purchasing any future tickets!
We charge a booking fee simply because we pay the full face value of your ticket back to the event organiser.
The booking fee is the margin that we apply in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit and a few tea bags for our staff brews!
As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate.
However, we can understand that you’d like to pay as little as you can for your event tickets. As such, we do our best to keep our fees to a minimum and comparable with other ticket agents where possible.
We also offer top notch customer service which we believe is worth that little bit extra!
Thanks again for your custom and I hope you continue to use Skiddle for your future event discovery needs.
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0116 350 0610 .
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Alice, Customer Support
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