Skiddle contacted me from a 'no reply' email address, to inform me that event that I had bought tickets for and paid a booking/handling fee for, had been cancelled. No reason was given other than "unforseen circumstances". They made no effort to reach out to me to find out how this had affected me (as a result of the cancellation, I am out of pocket on the hotel I booked for this event too). They refunded the face value of the ticket but not the handling fee. They do boast that they offer the opportunity to claim credit to a Skiddle account (not a refund) for the handling fee (if you read the small print), should I want to book with them again, but to be honest, I don't think that is really good enough for Skiddle to pocket a handing fee (10%) and provide me with absolutely nothing. I accept that Skiddle are not responsible for the cancellation but I feel their handing of this lacked any care.