My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 150 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. After some prompting, Sixstar have engaged with me and they are now, albeit with no success thus far, trying to extract the refund from Crystal. They have told me that they will not refund me until Crystal has paid them. Sixstar are still selling Crystal Cruises through their website and one must question whether they are right to do this given that Crystal are not honouring their contracts with their existing customers. The behaviour of Crystal inevitably makes one question whether the company has a viable future and whether or not the company is trading when technically insolvent. It's a tough time for Cruise Companies, and their agents, but at the end of the day I did not receive the holiday which I paid for handsomely. I have every right to expect to be promptly refunded and the booking agents do need to accept some of the responsibility.