You would not believe the stress and inconvenience we have had to undergo during our recent holiday as a result of booking through Six Star Cruises. To our dismay 75% of the excursions arranged on our behalf in 2019 by Six Star Cruises have failed to show up. Our most recent cruise was also blighted by misadvice given to us by various Six Star Cruises concierges concerning our disembarkation arrangements. It also became apparent to us that while trying to sort this latest mess out, that the Customer Relations Department at Six Star Cruises is under resourced. Whilst 'phoning the Customer Relations Department from over five thousand miles away we were put on hold for up to half an hour before the music stopped and our call dealt with (but not the problem). To our cost and inconvenience we have found the service from Six Star Cruises to be unreliable.