I have booked three cruises with Six Star, and while i am reasonably satisfied I am a little disappointed more recently in some of the response times to requests for information compared to other companies I have used in the past. My time is valuable and I don’t want to spend hours waiting around for callbacks. While I’m not complaining, I just felt your response times are not as outstanding as your mantra would suggest, it was just ok. For example after calling about suite upgrades, I was told my concierge was busy but the consultant would send her a message to call me back. This did not happen so after a couple of hours I called again. Again, I was told my consultant was just coming off the phone and would call me in about ten minutes. After an hour or so waiting, I was about to call the cruise company direct when I noticed the consultant had emailed me rather than calling. This was frustrating as I was expecting a call back rather than email. I also requested information about drinks packages but didn’t think the consultant was particularly knowledgeable about this and actually got more accurate information online from the cruise company! As I mentioned, your service is OK but not outstanding so I’m only providing this feedback to help you address these issues. I do think your concierge staff are very friendly and willing to help. They just need to understand that your competition are always very quick in responding and I think this is important! It’s not always about price.