Because I already knew which cruise I wanted to go on and flight details, I was actually given inadequate information about excursions and how to book them. I was asked to use an online 'cruise concierge' page to ask questions but I never got a reply; nor was I informed when my 'rep' was promoted or told who to speak to instead. They refuse to break down the elements of the package price, so it is impossible to work out what one is paying for, but their flights supplier seems to charge double what it would cost if booked independently. The deposit was taken immediately on booking (in my case nine months before departure) but then they ask you to pay the balance six months before departure, even though cruise line itself doesnt expect the money more than three months before departure. I am not sure what advantaqge they are over booking direct with the cruise company.