Having looked at the other negative reviews I find myself in the same unfortunate position. my order was placed on the 20th of October where I ordered two windcheater jackets both in extra small size. I had a random text message on the 29th saying one of my orders has been refunded. Having spoke to someone online they stated that my jacket was out of stock so that was the means for the refund. I asked them as to why after 9 days I heard nothing about my order being sent or anything, they said: There has been an issue with stock/moving warehouse and apologize. To then ask when my other jacket from the same order will be sent and with me, they said on the 30th of October it will be processed/sent........ Both jackets were in stock when I ordered. If there was a problem with moving warehouse or stock issues they should keep customers in the loop better instead of randomly wondering what is going on! Not very professional. To be honest from a company I would expect more of an apology and maybe an extra discount or means for the fault on their part.