I was expecting to receive an e-mail about delivery a little quicker as web site said 2-5 days but it was received on the sixth day after ordering. Not a problem but I was getting a little anxious that I hadn't heard anything. The sink was very well packaged and delivered safely. The driver made contact to say that he would arrive in about 45 minutes and he waited whilst my husband inspected the sink. Very pleased with that. The only reason I've given 4 stars is that I found that just a few days after ordering the price of the sink on their website had been reduced by approximately £11. Not very pleased about that!