Ordered the taps on 4th August for my new kitchen and received a reply saying delivery would be on the 15th which was ideal for the fitter, the 15th ended up being a tap free day so the next morning I phoned customer services who said they would look into it. In the afternoon I realised that were not going to phone me back regarding the situation so I phoned customer services once more who then passed me on to a chap who told me that the taps were coming from Italy: wow impressed, and they would be delivered on the 20th or maybe the 21st. You've guessed it today is the 21st so here I am waiting alongside my kitchen fitter who has finished the work - barring the taps of course - for a delivery. Kitchen fitter has just told me he has another job to do and can't wait so he is off and will maybe come back tomorrow, don't you love it when a plan comes together as the A team used to say, it's just a pity about this one.