The tap that I ordered was correct but arrived late. There had apparently been a problem at the distribution centre but they had not thought to contact me. This was over a bank holiday weekend, so it was claimed that the delivery was still made "on time", although this was only true if Saturday was considered a non-working day which I would dispute. My complaint about this matter had to be made via e-mail. However, all communication was not even acknowledged. Their claim to match cheaper prices also appears impossible to verify as this too was ignored. I had used the firm a few years ago and found them to be very good. However, post-sales service is clearly no longer even adequate and I couldn't recommend them to anyone.