The process from beginning to end was flawless. This was a new application as previous Offer Of Loan was due to expire with Nationwide as my new build was not ready in time. Shelagh Dixon and her team jumped quickly to secure my new rate with Nationwide with great advise this time securing my rate for 5yrs giving the current financial situation with our country. Today, I received my second offer from the Nationwide and would like to thank both Shelagh along Tia Russel for making this so smooth. Thank you Tia for keeping me in the loop it eased my nerves ! They took a very nervous at times sceptical customer through her journey and it went very smoothly, as all front end requirements were exhausted before application. I would recommend the team 100% and trust the advise. Thank you Shelagh for this step in my new journey and see you in 5yrs for my remortgage !