Professional friendly office, Caroline was amazing from the moment I sat down. Explained all options in detail and full process explained throughout. It was such a pleasure to deal with Caroline and her whole team at the Great Baddow office, nothing was too much for them. The seamless communication within the team in like no other. If I phone and caseworker isn't available I'm helped fully by whoever answers the phone rather than having messages taken not being passed on and then not receiving call backs. When I finish my call I always have a full answer to anything that I need. The Great Baddow team are the best mortgage team that I have dealt with and that's something after spending the last 15 years working in the banking world.