I am extremely happy with my mortgage process with Simply Lending especially with Caroline, she has been so helpful in guiding me through the whole process, she informed me of every step as this was my first time applying for a mortgage and communicated regularly with me with updates and to make sure I had no concerns. My credit rating wasn't very good so I didn't think I would be able to apply for mortgage but Caroline made me feel comfortable and made me believe I could. My mortgage was accepted last year but unfortunately due to cladding issues we were unable to go ahead with the offer. Caroline made sure she kept contact with me in January, March, and then agin in June this year to keep in touch and keep up to date with the cladding issues, which is pretty impressive since I had not paid a fee for anything yet and they have other clients to service. She went out of her way to keep in touch which I really appreciated. Finally a year to the date from originally applying for the mortgage the cladding issues have been resolved and my mortgage has now all been approved. I would like to thank Caroline and the team for supporting me as a customer and I truly am appreciative of everything they did for me. They certainly went way beyond fantastic customer levels.