I would rate your overall service as acceptable only. I may even rate it as low as poor at times. The reason for this rating is that I have previously bought most of my wigs from the USA. It used to be cheaper to buy the wig, pay the shipping and the import duty rather than pay the inflated UK price. As the pound is now so weak I am buying from UK companies. There is such a big difference between outlets, I recently bought an Ellen Wille wig for £105 when it was £135 on your website? My biggest complaint is the delay between the order and the wig being sent. U.S. firms tell you exactly what is in stock and they dispatch items on the same day. It is unbelievable that it takes as long for a wig to get here from down the road as it does from California. The other thing I don't like about the website is the model you use to show the wigs in your videos. I would prefer to see more of a mix. Finally, the special offers on Friday are good, but when I click on the colour choice the range is limited?