Hello I am very grateful to simply wigs' for responding to me me especially with my site difficulties and being in hospital I'm very grateful for the attention and for kindly getting back to me as quickly as they have new paragraph the item I received was very well packaged in lovely purple paper very carefully and look very pretty it was just unfortunate that it wasn't the right colour for my hair but I would definitely recommend them to all my friends and family as they're a lovely company and very family orientated much more personal service please excuse any misprints but I'm registered blind Kindest regards most sincerely annalisa