Got boiler fitted last year now...so 12 months and 7 days in. No certificates sent to me. I shouldn't be any different to other customers because I'm a home owner... Im still paying for the finance of the boiler because I didn't have the funds available at the time and still don't have so. I feel like there's been no customer service here and I was pressured by the surveyor to sign up to the pay nothing for 3 months deal. I'm not happy with the service at the moment because I've received no courtesy or reminder letter or courtesy phone call about a boiler service offer or how everything was going. I needed a new boiler and I feel like I've been taken advantage of in my need of despair to get rid of my useless unreliable old one. When I've rang today the member of staff wasn't really helpful.