"I wanted a new dive computer and after a lot or research decided to buy a liquivision xeo from simply scuba.
The reason why i wanted to but from simply was that they seemed to be a large reputable company and they had next day delivery .. This was advertised both on the main front page and when i selected the product a count down timer stating that if i bought it within the next two hours i would get it tomorrow . I went ahead with the purchase in the recommended time with the finance option and followed up with a phone call to simply scuba to confirm they had received my order and that it would be dispatched . The guy on the phone confirmed all of the above and said it would be sent out for delivery tomorrow which was a friday .
The next day i waiting in for it , being in Northern Ireland I had a suspicion it might take an extra day so didn't think much of it when it didn't arrive . On saturday i still had not received the computer or delivery information so I decided to call them. The person I spoke to looked up the details and informed me that they actually didn't have it in stock and would have to order it from liquivision . Their reason was that it costs too much so wouldn't actually keep it in stock ... I am now thinking why the hell didn't i just but it from liquivision then ?? .
The girl assured me it was ordered and it would arrive in on Wednesday and would be shipped straight away.
Wednesday came and I still did not receive and information about it so I called them once again to find out what was happening . This time I spoke to someone different who simply told me that it wasn't here yet and it wouldn't be in until Friday .
Friday came and I still heard nothing . So I called them and spoke to the same young lad who confirmed they had received it and it was being shipped straight away and that I would get it on Saturday or monday.
Its Monday and guess what ? I still do t have my computer . I phoned today to be told that it will not be delivered until tomorrow.
At every stage of this purchase I have been misled and let down by miscommunication and abysmal customer care . I have had to contact simply scuba to chase my purchase every time and the only resolution I Have been offered was .. We can refund your computer so you can buy it elsewhere .??? Really this is your solution ?
I have had plans ruined time wasted sitting in waiting , money lost on calls not to mention the stress . If this was i cheap item I might have seen past it but it was £800+ computer. I will never buy from simply scuba again and will do my very best to share my crappy experience with everyone i know in the dive community ."
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