Been using SimplyGames for years and never had a problem until now. Preordered Metroid Dread which never arrived but I got a refund after 10 days. I also had Guardians of the Galaxy and Mario Party preordered which haven’t arrived either. After emailing them I noticed that all my other preorders have been cancelled, when I asked why they told me that my account is now banned from using Simply Games because they’ve “had problems with Royal Mail”. Something that is beyond my control and I’m now in a lifetime ban after using them for years. Absolutely pathetic and not a way to treat someone who has spent thousands in your store. Won’t be using them again.