We ordered two oak handrails in September on the website that stated 3 to 9 days delivery. After two weeks without any contact I emailed them, they responded by telling me that they had had a sub standard delivery off oak which was delaying the order but it would be dispatched the following week. At the end of the following week I received an email telling me that my order had been delivered, it had not. After sending them an email asking them to cancel the order and refund the money as it was now 23 days since we had placed it the delivery suddenly appeared out of the blue a few days later. We had not received any notification of this delivery and it was just pure chance that someone was in to receive it Its not like you can leave a 4 metre handrail anywhere safely. The communication with this company was non existent