I would like to say I am very happy with the walnut rail I ordered. Even though there was a noticeable bend at one end, once positioned on the wall it added a quirkiness I quite liked. There were however several raw plugs missing and one of the plastics endcap mounters was slightly to small, which meant the metal cap kept falling off. That said, Dan the managing director contacted me and offered to replace these FOC. Please note that when installing that you must use the correct pilot hole size. I unfortunately used one to small and snapped off a screw inside the rail which caused a problem not that easy to resolve. Also, that brackets that fix the rail to the wall seemed fixed and off centre. It was not until the second bracket I noticed they moved but had already drilled holes in the wall. Make sure these are 100% tightened and in a straight position before fixing. Quality of the Wood and Brackets 10/10 Quality of the fixtures 7/10 (parts missing and end cap to small) Quality of the customer service 7/10 (took 3 days to respond but were very nice when they did) Installation instructions 2/10 (difficult to find on the website and could be much clearer) Overall, I would recommend Simple Rails for cost and quality, but defiantly seek advice on installing as this has proved to be more difficult that expected.