Ordered: Stainless Steel & Oak Handrail Flat End Caps 3m (3 Brackets & 2 Flat Ends). Looked good on the site and better that anything else I could find in the same price range. Prior to ordering, confirmed that delivery could be done on specific date (so I could arrange to work from home). 1) Order not delivered on arranged date. When I chased, turned out order had not been sent. Company very apologetic and arranged for a delivery a week on Saturday. 2) Waited in all day on the arranged Saturday. No delivery. Possible issue with their courier (TNT). Re-arranged delivery for following Tuesday. 3) Order received as follows Walnut handrail (ordered Oak), length 2910mm with end caps (ordered 3000mm, so 90mm short), End caps badly chipped on edges. 4) Dan at SimpleHandrails.co.uk apologised and arranged for 3m oak handrail to be sent along with replacement end caps. All received 3 weeks after original planned delivery date. Have now fitted the rail. It would look really good except for the oak rail not being cut as a circular cylinder at one end, so it's not possible to get the circular end cap to fit near flush (has a big lip on one side which is visible). My poor experience seems contrary to most of the reviews I've read, so perhaps I got very unlucky, but the pros and cons based solely on my experience..... - Pro: Good website, products look good at reasonable price, easy to order - Con: Delivery poor - Con: Quality control very poor (wrong wood, wrong length, damaged end caps, not possible to get good fit on end cap due to poorly cut rail) - Pro: Acceptance of issues and genuine attempts to rectify - got there in the end I would possibly use the company again, but will re-align my expectations and timeline appropriately to avoid repeatedly being frustrated at the issues encountered. Rated poor primarily for the quality control aspect of my experience.